❓ Frequently Asked Questions
Are you a manufacturer?
Yes, we have been a professional manufacturer since 2008, maintaining a strong reputation for quality and reliability in the lighting industry.
Can I request samples for testing?
We can provide samples free of charge; however, delivery costs are covered by the customer. Providing an International Express Account for freight collection is recommended.
How do you ensure high product quality?
Quality is ensured through our internal material production and die factory, 100% online QC and final inspection, and compliance with ISO9001:2015, ISO14001:2015, and SGS standards.
What is your standard payment term?
Our standard terms are a 30% T/T deposit followed by the remaining 70% T/T balance before container loading.
How do you handle mold fees for custom profiles?
In cases where a new mold is required for specific profiles, the mold fee is fully refunded once the order quantity reaches a pre-determined amount.
What is the difference between theoretical and actual weight?
Actual weight includes the full packaging. Theoretical weight is calculated based on the technical drawings, multiplying the weight per meter by the total length of the profile.