Frequently Asked Questions
Are you a professional manufacturer?
Yes, we have been a dedicated manufacturer since 2008, established with a strong reputation for quality in the lighting industry.
Do you provide free samples?
We can provide samples free of charge. However, delivery costs are covered by the customer. Providing an International Express Account for freight collect is recommended.
How is product quality ensured?
We maintain 100% on-line QC and final inspections. Our facilities are ISO9001:2015 and ISO14001:2015 certified, and products meet CE, FCC, and RoHS standards.
What are your standard payment terms?
Our standard term is a 30% T/T deposit, with the remaining 70% T/T due before container loading.
What is the difference between actual and theoretical weight?
Actual weight includes the product and its packaging. Theoretical weight is calculated based on technical drawings (weight per meter multiplied by length).
Can you handle customized OEM orders?
Yes, we specialize in OEM services. Mold fees for custom profiles may be refunded once order quantities reach a specific threshold.