❓ Frequently Asked Questions
Q1. How can I get a sample to check the quality?
After price confirmation, you can require samples. Sample costs are charged but can be refunded after order confirmation if the quantity exceeds our MOQ.
Q2. What is your standard delivery time?
Sample orders typically take 7-10 working days. Mass production orders take approximately 30-35 days after the deposit is received.
Q3. What are your accepted payment terms?
Our standard terms are a 30% deposit by TT, with the balance paid against the copy of B/L, or L/C at sight.
Q4. What is the MOQ for this specific model?
For this GX53 model, our standard MOQ is 3000pcs, though we also accept sample orders for trials.
Q5. Do you provide OEM or ODM services?
Yes, we provide full OEM and ODM services. Our professional R&D team has rich experience in creating customized lighting solutions for global brands.
Q6. What kind of warranty do you offer?
We offer at least a two-year guarantee for all products. We provide technical support and work out suitable solutions for any quality concerns.