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Frequently Asked Questions
Q1. Are you a professional LED manufacturer?
A: Yes, we are a professional lighting manufacturer with an expert R&D team and a comprehensive quality management system, ensuring high-standard production.
Q2. What are the voltage requirements for these lights?
A: Our LED strips support a wide range from 110V to 240V. We provide the necessary transformers to ensure compatibility with your local power supply.
Q3. What is the warranty period for your products?
A: We provide a 2-year warranty for our lamps. All products undergo strict testing by our experienced QC team before shipment.
Q4. Do you offer customization or OEM services?
A: Yes, we accept both OEM & ODM orders. We can print your logo on the products or packaging and provide customized lighting solutions based on your design.
Q5. What is the estimated delivery time?
A: Sample orders: 3-7 working days. For mass production orders, the timeline depends on the specific order quantity.
Q6. What shipping methods are available?
A: Small packages are typically sent via couriers like DHL, Fedex, UPS, or TNT. Bulk orders can be shipped via air freight or sea vessel.