Frequently Asked Questions
Can the products' label, packaging, and design be customized?
Yes, we offer comprehensive customization services for labels, packaging, and specific design requirements to meet your branding needs.
What is the monthly production capacity of your facility?
Our factory is capable of producing up to 50,000 sets of lighting systems per month, ensuring stable supply for large-scale orders.
What is the Minimum Order Quantity (MOQ)?
Generally, the MOQ is 100 pieces. However, we also accept smaller sample orders for quality evaluation by professional clients.
How long is the typical lead time for orders?
Sample orders are typically processed within 3-5 days. For bulk production orders, the lead time ranges from 15 to 35 days depending on the volume.
How do you guarantee the quality of the lighting systems?
We employ a professional quality inspection team to ensure a low defective rate. Furthermore, we provide full support through our wholesome after-sales system.
What are the standard terms of payment?
While terms may vary by region, we generally require a 30% T/T deposit in advance, with the remaining 70% balance due before shipment.