Frequently Asked Questions
QCan you provide samples for testing?
Yes, samples can be supplied. While the sample itself may be free, delivery charges are typically covered by the customer. Providing an International Express Account for freight collect is recommended.
QWhat is the MOQ for these LED strips?
The standard MOQ is 1 metric ton for each model or specific minimum meter requirements depending on the custom profile.
QHow do you ensure high product quality?
We maintain strict quality control through dedicated material production workshops, 100% online QC and final inspections, and adherence to ISO9001:2015 and ISO14001:2015 standards.
QWhat is the difference between theoretical and actual weight?
Actual weight includes all packaging. Theoretical weight is calculated based on technical drawings, multiplying the weight per meter by the total length of the profile.
QWhat are the available payment terms?
Our standard payment terms are a 30% T/T deposit followed by the remaining 70% T/T payment before loading the container.
QHow are mold fees handled for custom profiles?
If a new mold is required for your specific order, the mold fee is typically refunded once the order quantity reaches a pre-agreed certain amount.