Frequently Asked Questions
Q1: Can I request a sample order?
A: Yes, we welcome sample orders to test and verify the product quality.
Q2: What is the typical lead time for orders?
A: For in-stock items, samples take 1-3 days. Bulk orders depend on the total quantity and shipment requirements.
Q3: What are the available shipping methods?
A: We typically ship via DHL, UPS, FedEx, or air freight. Delivery usually takes 3-5 days after payment is received.
Q4: Do you offer product customization?
A: Yes, we provide design and manufacturing services according to your specific requirements.
Q5: How long does the emergency light stay active during a power outage?
A: This model provides up to 3 hours of continuous emergency lighting on a full charge.
Q6: Is this product suitable for outdoor use?
A: This product has an IP40 rating and is designed specifically for indoor applications such as corridors, stairs, and rooms.