Frequently Asked Questions
Do you provide samples for testing?
Yes, we can supply samples for quality evaluation. Please contact our team to arrange shipping through your preferred international express account.
What is the difference between theoretical and actual weight?
Actual weight includes the product and all final packaging. Theoretical weight is calculated based on the weight per meter multiplied by the total length of the profile.
How do you ensure the high quality of your LED products?
We implement a strict 100% online QC process and final inspections. Our facilities are ISO9001:2015 and ISO14001:2015 certified to ensure consistent professional standards.
What are the available voltage options for the neon strips?
Our COB neon flex strips are typically available in 12V and 24V versions to suit different project requirements and power supply setups.
Are these neon lights suitable for outdoor use?
Yes, with an IP67 waterproof rating, these strips are protected against dust and water immersion, making them ideal for outdoor, commercial, and home applications.
What is the standard payment term for orders?
The standard term is a 30% T/T deposit followed by the 70% T/T balance before loading the container.