Frequently Asked Questions
Q1: How can you ensure high quality?
We have 10 years of experience in production, and all workers are well-trained. We conduct 100% online QC and final inspections to ensure no defective products leave the facility. We are also certified by ISO9001 and SGS.
Q2: Can I get samples for testing?
Yes, we can supply samples for free. However, delivery charges are usually covered by the customer via an International Express Account for Freight Collect.
Q3: Do you provide custom services?
Yes! We have professional designers who can provide free design services based on your specific requirements.
Q4: How do you ship the goods and how long does it take?
We usually ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Airline and sea shipping are also available for larger orders.
Q5: What is the warranty period for your products?
We offer a 2-5 year warranty on our products. During this time, any quality issues will be handled with free repairs or replacements.
Q6: What is your typical lead time?
Sample orders take 3-5 days. Small batch orders typically take 10-15 days, while large orders have negotiable delivery times.