❓ Frequently Asked Questions
Q Can I have a sample order for quality checking?
Yes, sample orders for checking quality are welcome. Mixed samples are acceptable. Low MOQ, 2pc for sample checking is available.
Q What is the typical lead time for production?
For samples, it takes about 3-5 work days. Mass production time usually requires 1-2 weeks for order quantities exceeding 5000pcs.
Q What payment methods are supported?
We support various payment methods including T/T, Paypal, and Western Union.
Q How do you ship the goods and how long does it take to arrive?
Small quantities are usually shipped via DHL, UPS, FedEx, or TNT. For mass orders over 45kgs, we provide LCL, FCL sea shipment, or airport-to-airport cargo options based on EXW factory price.
Q Is logo printing or private labeling available?
Yes, labeling is available. Please contact us regarding specific products and their corresponding MOQ requirements for labeling and design.
Q Do you offer a guarantee for your products?
Yes, we offer a 2-5 year warranty depending on the specific product type.