❓ Frequently Asked Questions
Q1: Can I request a sample order for this emergency light?
A: Yes, we welcome sample orders to test and verify the quality of our products before bulk purchasing.
Q2: What is the typical lead time for orders?
A: For items in stock, samples take 1-3 days. For batch production, the lead time depends on your specific order quantity.
Q3: What are the shipping methods and delivery times?
A: We typically ship via DHL, UPS, FedEx, or air freight. Delivery usually takes 3-5 days after payment receipt.
Q4: Do you offer product customization or guarantees?
A: Yes, we can design and customize products according to your requirements and provide quality guarantees.
Q5: How is this emergency light installed?
A: This model is designed for wall surface mounted installation, making it suitable for various indoor corridors and exits.
Q6: What is the emergency duration of the battery?
A: The high-capacity Li-ion 3.7V 1800mAh battery provides a reliable emergency lighting time of up to 3 hours.