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Frequently Asked Questions
Can product packaging and design be customized?
Yes, we offer comprehensive customization services for labels, packaging, and product design to meet your specific requirements.
What is the typical lead time for orders?
For sample orders, the lead time is 3-5 days. For bulk orders, it typically ranges from 15-35 days depending on the volume.
What is the minimum order quantity (MOQ)?
Our standard MOQ is 100pcs, but we also accept smaller sample orders for quality evaluation by professional clients.
How do you ensure product quality?
A professional product quality inspection team ensures a low defective rate. We take full responsibility through our comprehensive after-sales support system.
What is the expected lifetime of these lighting systems?
Our lighting systems are designed to operate for at least 3 to 5 years (50,000h), although components like bulbs should be checked regularly for optimal performance.
What are the standard payment terms?
Generally, terms are 30% T/T in advance and 70% balance before shipment, though these may vary by region.