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Frequently Asked Questions
Does your product have CE & RoHS certificates?
Yes, all of our products pass CE & RoHS standards.
Is there any warranty provided?
Yes, we provide a One Year Warranty on all of our products.
Can you accept sample orders?
Yes, sample orders are welcome and acceptable.
Which payment terms do you accept?
We accept Western Union, T/T, Paypal, and Money Gram.
How long does shipping take and what methods are used?
It usually takes 3-7 business days via UPS, DHL, TNT, or EMS. We advise the best method based on your country's customs clearance.
What should I do if the product has a problem?
All products are tested for 48 hours before shipping. If a problem occurs, please send photos and videos; our engineers will diagnose it and we will provide spare parts for free.